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Frequently Asked Questions
Quick answers about tours, bookings and payments.
How do I make a booking?
Which payment methods do you accept?
How long does it take to confirm the payment?
How can I cancel my booking, and do I get my money back?
How long does a refund take?
What is included in the travel packages?
How far in advance should I book?
Is there a limit on places in the experiences?
Do you offer private experiences?
Is transport included?
What should I bring on the trip?
How does support work during the trip?
Can children take part?
How do I get my booking confirmation?
Can I talk to the partner directly?
Can I save a search and be told when something new comes up?
How do I get in touch with Mulembe?
