Terms and Conditions

Mulembe is a platform that connects travellers with local partners (guides, operators, event organisers and hosts of stays) in Angola.

Mulembe is not the provider of the experience. The partner named on the page organises, leads and delivers the experience. Mulembe handles the booking, validates the payment and offers support, but does not take the partner's place in delivering the experience.

To book you need an account with true details. You are responsible for keeping your password safe and for everything that happens in your account. If you are under 18, the booking must be made by a responsible adult.

1. You choose the date and the number of people and submit the booking request.
2. The booking is pending and you receive a reference (for example, MUL-A1B2C3D4). A pending booking does not guarantee a place.
3. You pay with Multicaixa Express, directly on the platform.
4. Our team validates the payment and the booking becomes confirmed. Only at that point is your place guaranteed.

While the payment has not been validated, the booking may expire automatically and the place becomes available again.

Prices are in Angolan kwanza (Kz) and include Mulembe's service fee, where applicable. The total amount is shown before you confirm the booking.

For now we accept Multicaixa Express. Card payment is not available yet; when it is, it will be shown on the payment page. We never ask for card details. If you receive a request like that in Mulembe's name, do not reply and let us know.

Costs that are not included (transport to the meeting point, meals, entrance fees) are described in the "What is included" section of each experience.

Each experience has one of three levels: Flexible (full refund up to 24 hours before), Moderate (up to 5 days) or Strict (up to 14 days). The level that applies is always visible on the experience page and on the booking screen.

You can cancel at any time, even outside that window; in that case the refund is partial or none, and the exact amount is shown to you before you confirm. The full conditions are in the Refund Policy.

A partner may cancel or change an experience for safety reasons, weather conditions, a minimum number of participants or force majeure. In those cases you will be contacted and you are entitled to a new date or to a full refund of the amount paid.

• Arrive at the meeting point at the agreed time.
• Tell the partner in advance about any health conditions or limitations that matter for the activity.
• Follow the partner's safety instructions and Angolan law.
• Carry valid documents when the experience requires them.

The partner may refuse to let someone take part if they do not meet these conditions or arrive in a state that puts their own safety or the group's at risk, with no right to a refund.

Mulembe does not provide travel, health or personal accident insurance. Some partners include their own cover; when they do, it is stated on the experience page. We recommend that you take out insurance suited to the activity.

You can only review an experience that you have booked, paid for and completed. Reviews are the responsibility of the people who write them. We remove content that is offensive, false or that identifies third parties without their consent.

Descriptions, photographs, prices and availability are supplied by the partners. We review them before publication, but we cannot guarantee that all the information stays accurate at all times. If you find anything incorrect, please tell us.

Mulembe's liability is limited to the amount paid for the booking in question. We are not liable for indirect damages, nor for the acts or omissions of partners in delivering the experience. This limitation does not remove any rights that Angolan law gives you and that cannot be excluded by contract.

If something goes wrong, contact us within 14 days of the date of the experience through the Contact page. We look at each case individually and, where it is justified, we hold back the payment to the partner until there is a resolution.

How we handle your data is described in the Privacy Policy. To carry out the booking, we share with the partner only what is needed: your name, contact details and the details of the booking.

We may update these Terms. Bookings that are already confirmed are governed by the version in force on the date of the booking. Relevant changes are shown by the last updated date at the top of this page.

These Terms are governed by Angolan law. We try to settle any dispute by agreement; if that is not possible, the courts of the district of Luanda have jurisdiction.