Privacy Policy

We may collect data that you give us (for example: name, email, telephone number) and data about how the site is used (for example: pages visited and interactions, measured anonymously as explained in section 5), which we need in order to run and improve the platform.

We use your data to:

• Provide support and answer your requests.
• Process orders, bookings and related communications.
• Improve the experience of the site and the quality of our services.

My map of Angola: the destinations you mark as visited stay private in your account. Other people only see the map if you create a public link, and they see only the provinces and how many there are (and your first name, if you leave it switched on), never the places, the dates or the bookings. You can delete the link at any time.

We do not sell your data. We may share information only when it is needed to deliver services (for example, operational partners) or to meet legal obligations.

We may use cookies and similar technologies to remember preferences and to understand how the site is used. You can set your browser to refuse cookies, but some features may not work properly.

To know how many people visit Mulembe, which pages they view and where they come from, we use our own simple, anonymous measurement. We do not use third-party analytics services or tracking cookies for this.

When you open a page, your browser sends us the page address, where the visit came from (for example Google or a campaign link) and, unless you declined analytics in the cookie notice, whether you have visited before. From the request we work out the language, the type of device (phone, computer or tablet), the system, the browser, and your approximate country, province and city.

What we do to protect your privacy:

• We do not store your IP address or your browser's full identification in this measurement. We keep only a daily code, calculated from them with a key that only we hold, which cannot be reversed and changes every day. It lets us count different visitors without knowing who they are.
• We do not link this measurement to your name, your email or your account.
• We respect your browser's "Do Not Track" signal: when it is on, nothing is sent.
• We do not measure the internal admin, operator and partner areas, nor our own team's browsing.
• We keep individual visits for 180 days and hourly totals for 400 days. Daily totals, with no individual data, are kept without a time limit so we can compare how things change.

Country and city are estimated from the network address using the IP Geolocation by DB-IP database (https://db-ip.com), made available under the Creative Commons Attribution 4.0 licence (CC BY 4.0). The lookup is done on our own server and the address is not sent to third parties.

As on any server, technical access logs include the IP address and are used only for security and diagnostics. They are deleted after about 14 days.

We take reasonable measures to protect information. Even so, no system is completely secure and we cannot guarantee absolute security.

You can ask for access to your data, or for it to be corrected or deleted, where applicable. To do so, get in touch through the channels shown on the Contact page.

We may update this Privacy Policy from time to time. When there are relevant changes, we will update the "Last updated" date on this page.